AI-powered ATM, ITM, and TCR monitoring and automation platform by NextBranch
ATM Fleet Monitoring. 99% Uptime.
In 2025, NextBranch resolved 54% of all service events without sending a technician on site. The result was 99% fleet-wide uptime across more than 7,000 ATMs, ITMs, and TCRs nationwide.
That's AutoResolve.
What AutoResolve Does
AutoResolve is NextBranch's AI-powered monitoring and automation platform. It watches your entire fleet around the clock, detects problems as they develop, and in many cases fixes them automatically before they cause downtime.
Traditional ATM service works like this: a machine goes down, someone notices, a ticket is opened, a technician is dispatched, and the ATM remains offline until the fix is complete. That cycle can take hours or days depending on the issue and the provider's response time. Your members or customers see an out-of-service screen. Your team fields complaints.
AutoResolve breaks that cycle at the earliest possible point. Instead of waiting for a machine to fail, the platform monitors patterns in machine behavior: a card reader slowing down, a cash dispenser registering intermittent errors, a network connection becoming unstable. When it detects something, it responds automatically.
How it Works
Automatic detection. AutoResolve monitors every machine in your fleet 24/7. It tracks performance data across hardware components, software systems, and network connections. When behavior deviates from normal patterns, the platform flags it immediately.
Automatic fixes. For known issue types, AutoResolve triggers a fix without human involvement. Software reboots, configuration resets, communication restores, and similar interventions happen automatically. These are the issues that would otherwise generate a service ticket and a technician visit for what amounts to a five-minute fix.
Automatic escalation. When an issue requires human intervention, AutoResolve generates a service ticket with full diagnostic data already attached. The technician arrives knowing what the problem is, what parts are needed, and what the fix looks like. No troubleshooting on site. No return visits for missing parts.
Automatic alerts. Your team receives proactive notifications when something is happening with your fleet. Not after the fact. In real time. Many NextBranch customers learn about issues from NextBranch before their own staff or members notice anything.
The Results
AutoResolve launched in 2025, and the impact was immediate:
- 54% of service events resolved without an on-site technician
- Fewer service tickets requiring dispatch
- Faster ETAs when dispatch is needed
- Faster resolution times across the board
- 99% fleet-wide uptime
Those numbers matter because every hour an ATM or ITM sits offline is an hour your members or customers can't use it. For drive-through ITMs, lobby machines, and branches that rely on self-service technology, downtime directly affects the experience and the perception of your institution.
Why This Is Different
Most ATM service providers offer some form of remote monitoring. The difference is what happens after a problem is detected.
Basic monitoring tells you something is wrong. You still need a person to diagnose, a dispatcher to schedule, and a technician to drive out. The machine stays down through the entire process.
AutoResolve compresses that timeline by handling the diagnosis and, in more than half of all cases, the fix itself. The machine comes back online in minutes instead of hours. When a technician is needed, they show up prepared instead of starting from scratch.
This is the difference between a provider that watches your fleet and a provider that actively manages it.
Built Into Every NextBranch Relationship
Your fleet is monitored the same way whether you have 5 machines or 95. The same platform, the same automation, the same 24/7 coverage.
AutoResolve is not an add-on. It is not a premium tier. Every institution that works with NextBranch, whether through full outsourcing or purchase plus managed services, gets AutoResolve monitoring and automation as part of the relationship.
