Real institutions. Real results.
The best way to understand what NextBranch does is to hear from the banks and credit unions we work with. These are their stories, in their words.
CASE STUDY:
Hawaii State Federal Credit Union
Aaron Vallely
Executive Vice President, Retail Experience and Operations
19 years at Hawaii State Federal Credit Union
96%
Of members said they would use self-service ITMs again
90%
Of teller transactions shifted to self-service
5-point
Increase in Net Promoter Score after ITM implementation
4 days
Staff training time reduced from 2-weeks, to 4-days
300 sq. ft.
Some branches now operate in as little as 300 sq. ft.
CASE STUDY:
Yolo Federal Credit Union
Kelley Jacobsen
Chief Operating Officer
13 years at Yolo Federal Credit Union. Started as marketing coordinator, now oversees operations. Over $400 million in assets. 22,000+ members. Serving four counties in Northern California.
The Solution
NextBranch reached out through a simple email at exactly the right time. Yolo chose the leasing model so they'd always stay current with the latest technology. Implementation followed a two-phase approach: first replace the fleet and enable video teller, then connect to the core after a planned core conversion. The process spanned about two years, and throughout both phases, there were very few issues.
CASE STUDY:
Billings Federal Credit Union
Allyson Songstad
Marketing and Community Relations Specialist
The Solution
Billings Federal Credit Union successfully transitioned to a tellerless banking model using NextBranch ITM technology. Their west end branch was specifically designed as tellerless, featuring three drive-through lanes with ITMs and teller assist functionality that connects customers via video chat to tellers at other locations. The transition proved highly successful.
