Hyosung Partnership
NextBranch is a subsidiary of Grant Victor, Hyosung's largest U.S. reseller partner and 2025 Partner of the Year. That recognition reflects the depth of integration between the two companies and the results that integration produces for the financial institutions we serve.
What This Partnership Means for Your Institution
Most ATM providers purchase equipment from a manufacturer and then manage the relationship from there. The manufacturer is a supplier. If something goes wrong that requires manufacturer involvement, it goes through a support channel.
NextBranch operates differently. Because of the scale and tenure of our relationship with Hyosung, the manufacturer is directly integrated into our service model. When we need a part, we don't submit a ticket and wait. When a technical issue requires escalation beyond our team, we go directly to Hyosung's engineering resources. When Hyosung develops new products or capabilities, NextBranch is involved in testing and feedback before those products reach the broader market.
This direct access translates into three things you will notice as a customer:
Faster Resolution
When a service event requires a part or a manufacturer-level fix, NextBranch can move faster than providers farther removed from the manufacturer. That speed shows up in our uptime numbers: 99% fleet-wide uptime in 2025.
Better Equipment Decisions
NextBranch has deployed more Hyosung ATMs, ITMs, and TCRs than any other reseller in the country. We know which models perform best in drive-through configurations versus lobby installations. We know which hardware handles high-volume branches, and which is better suited for lower-traffic locations. That experience means your fleet is configured for your specific branch needs, not pulled from a standard catalog.
A Pathway That Grows With You
Hyosung manufactures ATMs, Interactive Teller Machines (ITMs), and Teller Cash Recyclers (TCRs). Because NextBranch works across the full Hyosung product line, we can start with standard ATMs and upgrade to ITMs or add TCRs as your branch strategy evolves. Same manufacturer, same outsourcing partner, same monthly model. No need to start over with a new vendor when your needs change.
About Hyosung
American ATM Markets
Hyosung entered the North American market in 1998 and has become the largest provider of ATMs in the United States by total installed base, serving both financial institutions and retail locations. Among financial institutions specifically, Hyosung is the third-largest manufacturer behind Diebold Nixdorf and NCR.
Financial Self-Service Equipment
Hyosung's equipment is known for reliability, modular design, and cash recycling technology. Their ATMs and ITMs support core integration with major processors including Fiserv (Premier and DNA), Jack Henry (SilverLake and Symitar), and FIS. This core integration capability is what enables ITMs to go beyond basic ATM transactions and handle loan payments, account access, mini statements, cardless authentication, and higher withdrawal limits.
Market Advantage
Hyosung is headquartered in Irving, Texas, with a Global Software Center in Dayton, Ohio. They are the only manufacturer of both ATMs and Teller Cash Recyclers in North America, which gives them a unique perspective on how self-service and teller-line technology work together in a modern branch.
Why It Matters Who Your Provider's Manufacturer Partner Is
When you outsource your ATM fleet, you are trusting your provider to select, deploy, and maintain the right equipment for your branches. The relationship between your provider and their manufacturer determines how well that equipment is supported over the life of the contract.
A provider with a shallow manufacturer relationship is limited to what's available through standard channels. A provider with the kind of relationship NextBranch has with Hyosung can advocate for your needs at the manufacturing level, access resources that other resellers cannot, and keep your fleet at the leading edge of what the technology can do.
With over 7,000 Hyosung ATMs, ITMs, and TCRs under management across all 50 states, NextBranch has more experience deploying and operating Hyosung equipment for financial institutions than any other company in the country.
Want to learn more about how NextBranch works? See why institutions choose NextBranch.