In today’s fast-paced financial environment, banks and credit unions need a balance of efficiency, accuracy, and security. Cash handling at the teller line remains a persistent challenge and a key factor in overall credit union teller efficiency. Traditional processes require dual control to verify cash counts, but these steps are slow, disruptive, and often create backups during busy hours.
Hyosung Teller Cash Recyclers (TCRs) with Transit Cassette technology offer a cleaner, faster approach. They reduce the burden of dual control, simplify cash movement, and improve the overall teller and member experience.
Hyosung’s Transit Cassette and Credit Union Teller Efficiency
Many financial institutions must shut down one or two teller terminals to perform dual-control vault buys. It’s a necessary step but frustrating for staff and customers.
Hyosung’s Transit Cassette automates this work. The secure docking station sits outside the TCR vault, allowing cash to be transferred between devices without exposing it. The workflow is straightforward: place the cassette in the TCR’s dock, process the cash sell, move the cassette to the next TCR, and process the cash buy. Totals update automatically, and the whole process usually takes only three to four minutes.
Since cash never leaves a secure environment, dual control is unnecessary, and there’s no need to access the TCR vault or main branch vault. Many institutions even reduce or eliminate traditional vault usage when adopting Hyosung TCRs and Transit Cassettes. This approach significantly improves credit union teller efficiency by minimizing downtime, reducing staff disruption, and keeping member lines moving.
Streamlined Self-Auditing That Improves Credit Union Teller Efficiency
Hyosung’s self-auditing TCR feature also simplifies end-of-day balancing by eliminating dual control for cash counting. The TCR dispenses and re-deposits each denomination through the Transit Cassette, accurately counting in both directions. Staff can focus on other closing responsibilities while the machine balances itself, improving efficiency and reducing errors.
The Future of Hyosung TCRs
A common question is whether the Transit Cassette will work with Hyosung ATMs and ITMs. The answer is yes. Hyosung is expanding this capability across a family of cash management devices that are currently moving through network certification.
Select cash-recycling ATM and ITM models include a secure transit cassette dock on the rear of the unit. This will allow reconciled cash movement between TCRs, ATMs, and ITMs without dual control or vault access. Hyosung is the only manufacturer offering a complete suite of products built around this capability, and this is where the long-term value of the Transit Cassette will accelerate.
Once certifications are complete, institutions will be able to load cash, transfer cash between machines, and even move cash between branches without opening a vault or exposing currency. This added security and operational flexibility can also reduce reliance on armored courier services.
Learn More
If you’d like to explore how NextBranch and Hyosung TCR technology can simplify branch operations and improve credit union teller efficiency while reducing the burden of manual cash handling, click here.