January 2, 2025 – Kaysville, Utah – NextBranch, a leading ATM, ITM and TCR outsourcing services provider for financial institutions, is pleased to announce its partnership with Kauai Federal Credit Union (Kauai FCU), headquartered in Hawaii, to deploy cutting-edge Interactive Teller Machines (ITMs) with core integration at the branch office located in its new economic resilience center, Kalukalu at 1624.
Kaua’i FCU implemented NextBranch’s full outsourcing model, using “ITMs as a Service” to make operations easier and ensure state-of-the-art service delivery. That partnership will provide members with a modern, streamlined approach to in-branch banking, while removing the burdens of ownership and management of ITM equipment. That integration with Kaua’i FCU’s core banking system will allow members to conduct up to 90% of traditional teller transactions independently, freeing branch staff to focus on personalized financial services.
“This partnership enables us to implement a new service delivery model in our branches,” said Sean Kaley, President and CEO at Kauai FCU. “This assisted self-service model offers improved accessibility and convenience while freeing up our staff to engage with our members on a deeper level. NextBranch’s expertise supports this transformation.”
“We are excited to partner with Kaua’i FCU in bringing to life their vision of their technology-driven branch,” said Spencer Matthews, President at NextBranch. “By rolling out our ITMs-as-a-Service model, Kaua’i FCU gains the ability to provide a best-in-class experience and convenience for members, without the operational burdens of managing an ITM fleet.”
NextBranch’s self-service solutions help organizations such as Kaua’i FCU optimize branch operations while delivering superior member engagement with leading-edge technology.
To learn more about NextBranch’s ATM, ITM, and TCR outsourcing programs for credit unions and banks, visit https://nextbranch.com.
About NextBranch:
NextBranch is a leading provider of worry-free ATM, ITM, and TCR outsourcing services (ATMs as a Service) for banks and credit unions. NextBranch’s comprehensive solution relieves financial institutions of the traditional challenges of owning and operating ATMs/ITMs. As a Preferred Hyosung Innovue Partner, NextBranch delivers leading-edge technologies and professional services to support branch transformation and expand customer self-service initiatives. Among other solutions, NextBranch facilitates ATM and ITM core integration, allowing financial institutions to transition up to 90% of traditional teller transactions to self-service, freeing branch staff to focus on value-added customer and member services. NextBranch is a subsidiary of Grant Victor. Founded in 2000, Grant Victor companies own and operate over 7,000 ATMs and ITMs across all 50 states. Visit https://nextbranch.com for more information.
About Kauai Federal Credit Union:
In 1947, 12 founding families pooled resources to create Kauai T&C Federal Credit Union. Today, as a credit union with 7,700 members and $177 million in assets, Kauai FCU reinvests profits back into the community to create a resilient, thriving local economy. Through partnerships with the County of Kauai and Aloha United Way, programs such as Coronavirus Rent and Utilities Assistance (CRUA), Rent Relief and Housing Program (RRHAP), Paycheck Protection (PPP), Small Business Boost and Rise to Work, Kauai FCU has deployed over $46.4 million in support of the community.
