This webinar, hosted by NextBranch executive Spencer Matthews and Grant Victor CEO Jeff Matthews, addresses staffing challenges facing banks and credit unions by presenting five technology-based solutions. The presentation covers migrating teller transactions to self-service through core-integrated ATMs and ITMs, ATM outsourcing services, centralized teller assistance using ActiveTeller software, remote expert collaboration through Hyosung Connect, and implementing teller cash recyclers (TCRs) for improved efficiency. The speakers highlight how these solutions can help financial institutions reduce staffing requirements while maintaining customer service quality, with case studies from Hawaii State Federal Credit Union, TDK Bank, and Washington State Employees Credit Union demonstrating successful implementations. The session includes interactive elements like trivia questions and concludes with information about upcoming deep-dive webinars on each solution.
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