Solutions to Today’s Staffing Challenges – Core Integrated ITMs

NextBranch hosts an educational webinar focusing on migrating teller transactions to self-service banking technology as a solution to today’s staffing challenges. The session features Hawaii State Credit Union executives Aaron and Ish, who share their successful journey implementing Hyosung ITMs (Interactive Teller Machines) with core integration in their new micro-branch strategy. Hawaii State transformed their branch operations by building smaller footprint locations (some as small as 281 square feet) in Safeway stores, using ITMs to handle 90% of traditional teller transactions while maintaining high member satisfaction rates of 95%. The presentation covers the challenges of expensive real estate in Hawaii, the need for immediate funds availability, and how they maintained personal service while leveraging technology. Key benefits discussed include extended banking hours, reduced staffing requirements, and the ability to operate in much smaller spaces. The webinar includes trivia questions with gift card prizes and demonstrates how core-integrated ITMs provide members access to all accounts and complex banking transactions without holds or dual-entry processes.