Solutions to Today’s Staffing Challenges – ATM and ITM Outsourcing

NextBranch hosts a webinar featuring Washington State Employees Credit Union (WSECU) discussing their successful transition to ITM outsourcing as a solution to staffing challenges. Spencer Matthews from NextBranch introduces the company’s ATM, ITM, and TCR outsourcing services, while Laura Cunha from WSECU shares their journey from a 23-year relationship with Diebold to partnering with NextBranch. The presentation covers the benefits of outsourcing including elimination of capital expenditures, FTE savings, single point of contact operations, and risk avoidance. WSECU experienced 23% operational cost savings and reduced their budget lines from seven to two. The webinar includes interactive trivia questions and detailed discussion of implementation processes, vandalism challenges, and the modular design benefits of Hyosung equipment. Kevin Reager, former Bank of America SVP and current NextBranch director, provides industry expertise on addressing product sunsetting, upgrade costs, and staffing shortages through customized outsourcing solutions.