October 19, 2023 – Kaysville, Utah – NextBranch, a leading provider of ATM, ITM, and Teller Cash Recycler (TCR) outsourcing solutions for financial institutions, announces its partnership with BAC Community Bank based in Stockton, California.
BAC Community Bank had previously deployed Hyosung ITMs and TCRs, but was seeking improved service performance and a solution to minimize staff workloads. NextBranch purchased the ITM and TCR equipment and transitioned the fleet to a fully outsourced solution.
“We’ve already noticed an improvement in service levels and are very happy with the solution NextBranch offers. Ultimately, we are getting a better solution at a lower cost without headaches and surprises,” said Jackie Verkuyl, Executive Vice President and Chief Administrative Officer at BAC Community Bank. “Their dedication to providing top-notch customer service, coupled with the fact that we simply pay a set monthly fee, is a win-win for us.”
NextBranch now owns and manages the equipment, freeing up time and capital for the bank to focus on other strategic initiatives. Today BAC Community Bank offers remote video teller assistance on the ITMs, with plans to add core integration when integration becomes available for their core provider.
“We’re thrilled to partner with BAC Community Bank and offer an improved experience to the bank and its customers,” said Spencer Matthews, Executive Vice President at NextBranch. “We pride ourselves on providing our customers a simple, worry-free solution.”
To learn more about NextBranch’s outsourcing programs for banks and credit unions, visit https://nextbranch.com
NextBranch is a leading provider of worry-free ATM, ITM, and TCR outsourcing services (ATMs as a Service) for banks and credit unions. NextBranch’s comprehensive solution relieves financial institutions of the traditional challenges of owning and operating ATMs/ITMs. As a Preferred Hyosung Innovue Partner, NextBranch delivers leading-edge technologies and professional services to support branch transformation and expand customer self-service initiatives. Among other solutions, NextBranch facilitates ATM and ITM core integration, allowing financial institutions to transition up to 90% of traditional teller transactions to self-service, freeing branch staff to focus on value-added customer and member services. NextBranch is a subsidiary of Grant Victor. Founded in 2000, Grant Victor companies own and operate over 7,000 ATMs and ITMs across all 50 states. Visit https://nextbranch.com for more information.
About BAC Community Bank:
BAC Community Bank is California’s 10th oldest state-chartered bank. Established in 1965, BAC operates branch offices throughout San Joaquin, Stanislaus, and eastern Contra Costa counties and is identified as “one of the strongest financial institutions in the nation” by BauerFinancial, Inc. The bank is centrally headquartered in Stockton, California, and is continuously recognized for banking excellence through local awards and banking industry accolades. BAC Community Bank is an Equal Housing Lender and Equal Opportunity Employer. Member FDIC. More information is available online at www.bankbac.com/solutions.