September 13, 2023 – Kaysville, Utah – NextBranch, a leading provider of ATM and ITM outsourcing and core integration solutions for financial institutions, announced today its partnership with HawaiiUSA Federal Credit Union (FCU), the largest credit union in Hawaii.
HawaiiUSA FCU has selected NextBranch to replace its existing ATMs with new Hyosung ATMs and ITMs. NextBranch will also provide core integration for HawaiiUSA FCU’s portfolio, allowing the new ITMs to offer state-of-the-industry self-service functionality to their members.
“We are thrilled to offer our new ITM technology to our members, which will allow roughly 90% of traditional teller-line transactions to be completed through self-service in a 7X24 model,” said Gabriella Brice-Brown, Cards Program Manager at HawaiiUSA FCU. “Partnering with NextBranch was a straightforward decision due to their leading-edge technology, time and cost savings associated with their outsourcing solution, and ability to customize the ITMs to fit our member’s needs.”
NextBranch will own and operate the ATM and ITM equipment under a complete outsourcing model, taking the burden and stress off the branch’s management team and freeing up more time to focus on member relationship building initiatives.
“We are very excited to begin this partnership with HawaiiUSA FCU,” said Spencer Matthews, Executive Vice President at NextBranch. “This collaboration will allow the credit union to offer state-of-the art services to their members. We take extreme pride in our ability to offer a worry-free, cost-effective, and fully customizable ITM outsourcing program to financial institutes like HawaiiUSA FCU.”
HawaiiUSA FCU has branches across the State of Hawaii on the islands of Oahu, Maui, the Big Island, and Kauai, with another Oahu branch opening next year. The new ITMs will enable the credit union to extend services to members far beyond the functionality of traditional ATMs. “Our members will enjoy the option to have self-service as well as in-person assistance when needed. This integration allows us to better serve our members by allowing them to choose how and when they want to do their banking,” Brice-Brown continued.
NextBranch’s ITM outsourcing program offers a core-integrated self-service and teller-assisted experience with significant cost savings. To learn more about NextBranch’s worry-free ATM, ITM and TCR outsourcing programs for banks and credit unions, visit https://nextbranch.com
NextBranch is a leading provider of worry-free ATM, ITM, and TCR outsourcing services (ATMs as a Service) for banks and credit unions. NextBranch’s comprehensive solution relieves financial institutions of the traditional challenges of owning and operating ATMs/ITMs. As a Preferred Hyosung Innovue Partner, NextBranch delivers leading-edge technologies and professional services to support branch transformation and expand customer self-service initiatives. Among other solutions, NextBranch facilitates ATM and ITM core integration, allowing financial institutions to transition up to 90% of traditional teller transactions to self-service, freeing branch staff to focus on value-added customer and member services. NextBranch is a subsidiary of Grant Victor. Founded in 2000, Grant Victor companies own and operate over 7,000 ATMs and ITMs across all 50 states. Visit https://nextbranch.com/ for more information.
About HawaiiUSA FCU
HawaiiUSA Federal Credit Union is Hawaii’s largest credit union. Serving individuals and businesses through 14 branch locations statewide and convenient online services, HawaiiUSA is dedicated to the financial wellness of more than 135,000 members.
As a leader in providing support for the greater community, HawaiiUSA focuses on sustainable financial health for individuals and businesses, understanding that their success contributes to a thriving community.
Originally opened in 1936 as a credit union for educators, for 86 years HawaiiUSA has inspired a culture of giving that is rooted in education and has since expanded to other areas of community need that impact financial health including healthcare, housing, and hunger. To learn more, please visit https://www.hawaiiusafcu.com/.