NextBranch hosts a webinar featuring executives Spencer Matthews, Joe Militello from Hyosung, and Mike from Pop.io to discuss how video banking solutions can address current staffing challenges in financial institutions. The presentation covers two main solutions: Hyosung’s ActiveTeller for transaction-based video assistance and Hyosung Connect powered by Pop.io for more complex customer interactions like loan applications and account openings. The speakers explain how these technologies enable financial institutions to optimize staff deployment, with core-integrated ITMs requiring only one video teller for every 15-20 terminals compared to competitors’ 2-4 ratio. A live demonstration shows the complete customer journey from initial contact through document signing and notarization, highlighting features like co-browsing, screen sharing, digital signatures, and remote notary capabilities. The webinar emphasizes how video banking can reduce abandonment rates in online applications, enable micro-branch strategies, and surprisingly achieve higher net promoter scores than traditional in-person interactions due to reduced wait times and access to expert-level staff.
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